Some cyclists love visiting their local bicycle repair shop, and some hate the experience. It’s a complicated mixture of appreciation and aversion; they appreciate the fact that there is a place where they can take their bicycle if it needs fixing up, but at the same time, they don’t like visiting it because it means their bike is broken again.
The bike mechanics at your shop know how you feel, believe me, and they’re there to help. It’s a good bet that they also have their own bikes, so they know exactly how it feels when you need to have your ride repaired instead of actually riding it. However, there are a few things you can do to make the experience better for all of you:
Do some research first, but listen to the mechanic
More often than not, bike mechanics appreciate a customer who knows at least the basic stuff about their bikes. Believe it or not, some people who go into a bicycle service shop without even knowing what the problem is with their bike. You don’t have to be an expert; that’s what the bike mechanic is there for. But you should at least have a general idea of what problems you have with your ride.
However, after doing some research, don’t overdo it and start telling the bike mechanic how to do his job. A good rule of thumb is to bring the bike to the bicycle repair shop, tell the mechanic what happened, what you think the problem is, and then step aside and let him do his work. Listen to the mechanic and learn to take his suggestions about maintaining and caring for your bike.
Don’t be leery of the mechanic’s skills
The most difficult customers to deal with are those who frequently argue with the mechanic regarding any repairs or upgrades. Please don’t be that customer. How would you like it when your suggestions are being second-guessed every time? Understandably, you will have your opinions about your bike, but if you’re going to argue with the mechanic about everything, why did you go to the shop in the first place?
Ask questions if you don’t know something
The staff handling bikes customer service appreciate customers asking questions. Believe it or not, it helps if you ask about something that confuses you, even if you think it’s a “dumb question”. Mellow Johnny’s, an Austin bikes rental and service shop, is popular among locals and tourists alike because of the services and the staff there also appreciate how their customers interact with them.
Clean your bike before bringing it in
Another important thing to bear in mind before taking your bike in for repairs: is it dirty? At least give it a good five minutes with the hose if you don’t have the time to wash it. This goes double if your bike’s problem is with the tires or wheels. The mechanic shouldn’t have to deal with all the dirt and poo before being able to do the actual repairs, right?
If you’re staying in Austin or just visiting and you need a reliable bicycle repair shop, take a look at https://austin.mellowjohnnys.com and see how they can help you.